Here’s Why IT Teams Hate In-House PBX+Sip Trunking

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted VoIP phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines.

However, as we’ve discussed previously this configuration doesn’t add up to a legitimate, feature-rich and enterprise-grade hosted VoIP phone system. Instead, it leads to endless configuration obstacles, greater business continuity risk, severely limited feature options and integrations, and one other problem that never goes away: an excessive burden on in-house IT teams.

Here’s why: vendors who sell cheap in-house PBX systems gloss over the fact that it’s NOT a “plug and play” experience. Why do they withhold this critical information? It’s simple: if businesses realized what was in store for their IT team, they would definitely purchase a legitimate hosted VoIP phone system from the beginning vs. try to cobble together a system McGuyever-style.

For example, here is what IT teams are responsible for with an in-house PBX+SIP Trunking:

  • All end user training (this burden alone is enough to cause some IT professionals to quit!).
  • Integrations with other systems in the environment (e.g. CRM, billing, project management, etc.).
  • All system updates and software patches, including those that block malware, viruses and other cyber threats from infecting end points and networks.
  • Monitoring and maintaining all system operations, including call and session management, voice quality management, feature activation and configuration, and so on.  
  • Security and fraud management, including monitoring all outbound traffic to detect anomalies at the automatic number identification (ANI) level, automatically blocking suspicious calling, implementing customized system rules, flagging calls to/from numbers linked to confirmed fraud cases, and so on.

Not only is this extremely time consuming, but most in-house IT professionals are not (and never claimed to be!) telecommunications experts. As such, they face a massive learning curve, and the need to keep their knowledge up-to-date with the latest advancements.

And of course, businesses that liberate their IT teams from this huge burden must purchase an expensive maintenance agreement —- one that offsets the savings they expected to realize in the first place.

Fortunately, the way to keep IT teams from waving the white flag of surrender, and the way for businesses to affordably reap the advantages of VoIP are the same: go with a hosted VoIP phone system from day one. All user training, technical support, maintenance and upgrades are handled by the off-site VoIP Solutions Provider, right down to the last detail.

The bottom line? There are many smart ways for businesses to save money and “get more for less.” However, in-house PBX+SIP Trunking isn’t one of them — because the burden on IT teams isn’t just enormous, but in many cases, it’s unbearable.

To learn more about the benefits of an advanced, cost-effective and feature-rich hosted VoIP phone system — one that your IT teams will love just as much as your impressed customers — contact the team today. Your consultation with us is free.

Debunking 4 Myths about Cloud Business VoIP Phone Systems

Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it?

voip business phone systemsHowever, there are some persistent myths that aren’t fun or functional — and like many disruptive technology-led solutions, cloud business VoIP phone systems are caught up in the misinformation net.

Fortunately, debunking these myths doesn’t take a lot of heavy lifting. It simply takes clear, basic facts. To that end, here are 4 things that you need and deserve to know about cloud business VoIP phone systems that you typically won’t hear from conventional landline phone system vendors, consultants, and other folks who have a vested interest in keeping you from the truth:

Myth #1: Cloud business VoIP phone system calling quality is inferior to a conventional landline phone system

The Truth: Cloud business VoIP phone system calling quality is actually superior to a conventional landline phone system. This is because cloud systems use certified VoIP phones that are designed to convert standard analog audio into crystal clear digital packets. The result is consistently outstanding call quality, regardless of what other users are doing on the network (e.g. sending emails, watching videos, surfing the web, and so on). Conversely, conventional landline phone systems essentially use degraded copper wire technology that was invented in the 19th century, and has not fundamentally changed in the last two centuries.

Myth #2: Cloud business VoIP phone systems aren’t suitable for startups and small businesses.

The Truth: Cloud business VoIP phone systems are ideal for startups and small businesses, because they are extremely affordable vs. conventional on-premises systems — both to setup, and to maintain. What’s more, businesses can start with less than 5 users, and scale up as required to over 5,000 users. That’s why both small startups and large enterprises are switching to cloud business VoIP phone systems. It simply makes bottom-line sense.

Myth #3: Cloud business VoIP phone systems aren’t as reliable as conventional landline systems.

The Truth: Conventional phone companies “go to the well” on this myth often in order to avoid losing customers. As you might expect, the truth is a very different story! Cloud business VoIP phone systems are actually more reliable than conventional systems, because they leverage multiple automatic backup and failover systems (learn more about these here). That’s why during brownouts and blackouts, when businesses with conventional landline phone systems cannot even get a dial tone, businesses with a cloud solution are making and receiving calls without any issue.

Myth #4: Cloud business VoIP phone systems lack solution control.

The Truth: Cloud business VoIP phone systems empower businesses with unprecedented control over all aspects of the solution via a simple-to-use web interface, which can be accessed from any computer, laptop, tablet or device — anytime, anywhere. Instead of having to “call the phone company” and wait days or weeks for a technician to make a change, businesses can easily adjust call flow rules, forward calls, add extensions, and so on.

The Bottom Line 

When it comes to making smart and successful decisions, businesses need to empower themselves with FACTS and steer clear of MYTHS. Keeping the above in mind will help you understand why a cloud business VoIP phone system makes sense — especially when it comes to your bottom line.

To learn more, contact the team today. Your consultation with us is free, and we’ll gladly provide you with a live, guided demo of our solutions and services.

What is VoIP… really?

Last week, we touched on some of the technological advances that have allowed VoIP telephony to surpass the PSTN in both quality and reliability.

Yet, even though VoIP has been around for two decades, there are still some misconceptions about what it really is. A lot of people think of VoIP as a technology that allows placing phone calls over the internet. Although this is true, such a narrow definition encompasses only a fraction of the functionality of VoIP.

The unfortunate consequence of this misperception is that VoIP is often associated with low quality and best-effort services that offer low cost or free voice calls over the internet. Those familiar with these services have experienced the frequent disconnects, jitter and stuttering on the line characteristic of this type of service. As a result, VoIP has erroneously been associated with an unreliable user experience.

The truth is, VoIP is much more (and better) than just voice over the internet.

Voice over internet protocol, as its name suggests, is a technology that allows for the digitization and packetization of analog voice signals in a format that can be transmitted over an IP network. There are four types of IP networks on which VoIP operates. One is the internet, which is its least functional use case. The more significant ones for private and enterprise users are customer premises networks, SIP trunks, and mobile networks.

Customer premises networks

Enterprises and organizations worldwide have private IP networks in their buildings and branch offices to connect their employees with internal network services. Many universities and public sector organizations maintain geographically extensive private IP networks for interconnecting and providing network services to their locations. All these networks, which are also called LANs (local area networks) and WANs (wide area networks), depending on their geographic reach, comprise infrastructure over which VoIP can operate. Although most of these networks do connect to the public internet, their infrastructure is managed privately and thus they function in a very controlled environment.

Because VoIP shares the same infrastructure as data networks, it can be implemented wherever the organization’s private IP network is available. An IP PBX can be installed at the core of the network and IP phones can be physically located anywhere on the network topography. This makes VoIP telephony more scalable and flexible than a legacy TDN PBX used for analog telephony.

SIP trunks

The other domain in which VoIP operates is on the telecom service provider side (telcos or network operators). This is very different from the best-effort voice services described earlier. A toll-grade VoIP telephony provider provides packetized voice services over a controlled network, not over the public internet. This is in the form of what are called Session Initiation Protocol (SIP) trunks. SIP trunks deliver VoIP in conjunction with Quality of Service (QoS) mechanisms that ensure the voice packets arrive at their destination in a timely and orderly manner, thus maintaining the voice quality that users have come to expect. The counterpart of this network in traditional telephony is the Public Switched Telephone Network (PSTN) or an ISDN PRI voice circuit.

Mobile networks

Mobile telephony networks are a special case of networks that provide both voice and data from end to end. In other words, these networks don’t have a natural demarcation point that separates the customer premises from the operator’s network; the network instead extends to the handset itself.

Mobile operators, too, offer a privately controlled and managed network environment on which VoIP services can be successfully deployed. In the case of mobile, voice is most often carried using the GSM standard, which uses Time Division Multiplexing to digitize voice (similar to an ISDN voice channel), or the CDMA standard, which uses Code Division Multiplexing to digitize voice. However, some mobile telephony operators do instead use VoIP to transmit voice to their subscribers.

Another way that VoIP can be used to transmit voice over a mobile network is via OTT (over the top) applications (think Skype, WhatsApp, etc.) that send voice as data packets. However, because this type of data travels part of the way over the internet, the quality is not as reliable.


Much more than merely allowing users to place phone calls over the internet, VoIP is a technology that provides a high-quality, flexible and easily scalable internal telephony infrastructure within the domain of private IP networks, as well as reliable and low-cost routing of voice calls worldwide.

IP Communications Technology

Watch this short video to learn how Yealink is quickly becoming the best digital HD IP-based telephone for businesses around the world. Carolina Digital Phone is proud to be a Partner and Reseller for the entire product line.

What is a Cloud-based Hosted PBX Telephone System?

Hosted PBX is a service where the call platform and PBX features are hosted at the service provider location. The business end users connect via IP to the provider for voice service. A business hosted PBX phone system can reduce your monthly phone bill tremendously compared to a traditional business phone system. As is characteristic of a hosted PBX system, the PBX is hosted offsite at the provider’s facilities.

Carolina Digital offers a hosted PBX VOIP phone system that can replace expensive phone systems, installation, handsets, land lines and numbers with a simple, cost-efficient alternative. Carolina Digital Phone provides a powerful phone system, hosted in the cloud, which is available to use on a monthly subscription basis. Each user can use a softphone or handset, which just needs to be plugged into their broadband or office network to allow them to access features such as voicemail, IVR and more, all from their control panel.

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Carolina Digital Offers VoIP-based Hosted Bundle for Small Businesses

Our Award-winning business communications bundle includes all this and more:

  • Per user cost per $15/month. Add a modern new IP based telephone for as little as an additional $5/month.
  • Business Class Service with Auto-attendants, Call queues, Follow-me Find-me by extension or an entire company and hundreds of other features never available with a traditional in-house telephone system.
  • Flexible, scalable, hosted business phone system with easy add moves and changes.
  • Conference calling on demand, so you can get all the input you need at one time
  • Never a charge for long distance anywhere in the US and Canada.
  • World-wide calling as low as 2 cents per minute to popular countries like the UK, France, Germany, Brazil, and more than 60 countries.
  • Keep your current telephone number(s) and even get new telephone numbers in new markets to expand your business.
  • Advanced business calling features include: private direct dial numbers, Different ring groups, failover call routing, voicemail-to-email, Fax to email, call transfers to external phones including cell phones, one touch recording of calls, call screening and blocking and hundreds of more features with never an extra charge to turn on, or off a feature.
  • Online web portal for immediate changes to call routing, call handling and customize your phones and services to fit your changing and growing business
  • Easy access to qualified technical support engineers to make simple to the most complex changes
  • Cloud-based telephone service available anywhere you have an internet connection. Makes having remote or home-bound workers give the impression they are in the office representing your business with your outbound callerID name and telephone number
  • With Carolina Digital Phone you can rest that you will always get free upgrades and new features as they are added, again at no additional cost.
  • And it’s all scalable in a heartbeat, without your having to worry about the system equipment in your location(s).

But one of the best things about it? We manage, monitor, and maintain the network for you — in our carrier class data center. All you have to do is use it. And save money every month.

Carolina Digital offers a hosted PBX VOIP phone system that can replace expensive phone systems, installation, handsets, land lines and numbers with a simple, cost-efficient alternative. Carolina Digital Phone provides a powerful phone system, hosted in the cloud, which is available to use on a monthly subscription basis. Each user can use a softphone or handset, which just needs to be plugged into their broadband or office network to allow them to access features such as voicemail, IVR and more, all from their control panel.

VoIP is a means of carrying phone calls and services across digital Internet networks. In terms of basic usage and functionality, VoIP is similar to traditional telephony, and a VoIP-enabled telephone works exactly like a ‘normal’ one. However, VoIP has a number of other advantages, such as cost, ease and future proofing.

When our customers adopts VoIP technology, they have typically been driven by the lower costs of IP telephony over traditional methods – a powerful incentive for most businesses. However, hosted VoIP from Carolina Digital not only brings them lower costs, but also gives them a complete array of other benefits. It is the perfect complement to our hosted desktop service, giving you comprehensive access to an affordable, mobile, scalable, state-of-the-art business infrastructure on demand.

Now you can cut your current phone bill in half and have the high-quality service and features previously only available to Fortune 500 companies. Get the complete business phone system that delivers outrageously affordable, incredibly advanced business phone service right over your Internet connection.

How? You might ask. With Carolina Digital voice over IP phone service – available wherever there’s an Internet connection

Carolina Digital Phone delivers IP-based Fortune-500 PBX features with Polycom or Yealink phones as your only hardware investment. No other equipment or software is needed. Companies of any size to achieve a great business phone system with a full suite of PBX features offered. Moreover, communication through hosted VoIP enables mobile workers to stay in touch while working from remote locations.

 Call now to speak to a solutions expert Or Click HERE to get a Quick Quote.
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Toll Free 855.200.0311 or local in Greensboro, NC 336.544.4000

Rural Health Care Providers can Apply for USAC Hosted VoIP Discounts

Each year, the Universal Service Administrative Company (USAC) makes available $400 million in funding through the Rural Health Care (RHC) program, to be used for telecommunications and Internet services for health care providers located in rural areas. However, according to USAC, only $81 million was granted in 2011, due in large part to a lack of program awareness. Carolina Digital Phone, a North Carolina based Interconnected-VoIP provider of advanced network communications and hosted VoIP services, urges rural health care providers to apply for RHC funding in order to take advantage of discounts on hosted VoIP telecommunications services.

The Rural Health Care Telecommunications Program provides qualifying rural health care providers with discounts on a variety of telecommunication services including Hosted VoIP, Ethernet, fiber, Internet access charges. The discounts enable rural health care providers to save on current telecommunications and Internet services, upgrade to more advanced solutions, or even install new and improved technology.

Today’s health care organizations face a wide range of challenges—such as medical error reduction, efficient practice management, asset and resource tracking, patient privacy requirements, patient data storage, government regulation compliance, and limited financial resources — all while maintaining and improving the quality of patient care.
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