Leading Hosted Telecommunications Firm DigitalPhone.io Adds Key New Talent to Workforce

DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand among businesses, government agencieseducational institutions and nonprofit organizations for its full suite of hosted telecommunications solutions.

Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.

In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.

Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.

This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.

“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”

Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io.

About DigitalPhone.io


DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Thinking of a “DIY” VoIP Phone System for Your Business? Think Again!

Don't DIY a Business VoIP Phone SystemThe strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea.

What does this have to do with VoIP phone systems? It’s this: there are some mass market VoIP vendors in the marketplace that want businesses to think that a DIY VoIP business phone system is easy, smart and cost-effective.

However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is tedious, disappointing and expensive; the latter because within weeks (or sometimes days) of implementation, businesses are forced to call a VoIP Solutions Provider to come to the rescue, and put in place the phone system that they believed they were getting to begin with!

Still not convinced? That’s good: because here at DigitalPhone.io, we deal in facts instead of myths, and believe that an educated customer is the best customer. With this in mind, here are the three reasons why a DIY VoIP Phone System will soon have you sending out an SOS:

1. If something goes wrong, you’ll be on your own — unless you’re willing to pay.

You can completely ignore any service promises that mass market VoIP vendors make, because WHEN (not if!) you have an issue or need to reconfigure your system, you’ll be told that your only option is to purchase a ridiculously expensive maintenance plan, or pay through the nose for a technician to provide on-site service.

However, if you purchase your system from a legitimate VoIP Solutions Provider, then you’ll get exceptional and responsive technical support without paying an extra cent. What’s more, your VoIP phone system will include a managed router, which enables technical experts to perform a wide range of maintenance, troubleshooting and configuration tasks remotely — which means they can be taken care of rapidly; often within minutes or hours of identifying an issue or submitting a request

2. Don’t count on the help resources being all that helpful.

You may have some talented technicians in your business who can solve all kinds of challenges. But even these DIY wizards are going to fly the white flag of surrender when they see what kind of “helpful resources” are in store for them when it comes to dealing with VoIP configurations and issues: outdated FAQs, useless videos, and manuals that are so incomprehensible that they might as well be from IKEA.

On the other end of the spectrum, your in-house IT team won’t face any installation or support burden. Everything is handled by your VoIP Solutions Provider. That means no white flags of surrender (or angry emails saying “if I get one more end user asking me how to set up the auto attendant feature I’m going to go  @#!@*&! crazy!”)

3. Don’t expect to take the shortest path to value.

It goes without saying that you want to start reaping the rewards of your VoIP phone system ASAP, so that you can take the shortest path to value and start generating cost savings and performance gains. But none of this is going to happen with a DIY system, because it’s not a set-it-and-forget-it thing. To get the most value, you need to monitor various metrics, and optimize based on actual system usage. You may also need to resolve issues with your ISP (some ISPs are notorious for exaggerating bandwidth speeds, and a VoIP phone system is going to reveal the truth!).

Fortunately, with a VoIP Solutions Provider, you don’t have to worry about paying more for less, or taking the long and winding road to value and ROI. That’s because they — not you — will take care of all system monitoring, testing and optimization, and make sure that you’re firing on all cylinders.

The Bottom Line

There are times when doing things DIY makes sense. But then there are other times when partnering with experts is the right way to go — and switching to a VoIP phone system definitely applies! We’ll conclude with the sage advice of 19th century social thinker and philanthropist John Ruskin:

“It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that’s all.

When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. 

The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”

To learn more about getting the VoIP phone system that your business wants, needs and EXPECTS from day one, contact the DigitalPhone.io team today. Call us at (336) 560-4400. Your consultation is free!

DigitalPhone.io Accepted into NCAPCS Preferred Partners Program

DigitalPhone.io, a leading hosted telecommunications firm that serves businesses, government agencies, non-profit organizations and educational institutions across the US, proudly announced that it has been accepted into the North Carolina Association for Public Charter Schools’ (NCAPCS) “Preferred Partners Program”.

The innovative program, which launched in 2017, is available to select vendors that have a verified track record of serving NCAPCS-member charter schools, and have demonstrated a clear commitment to supporting their current and long-term success. Approved vendors must also have a current NCAPCS Business Membership in good standing, and agree to offer NCAPCS-member charter schools discounted pricing.  

“I had the opportunity meet with Gary Tomlin from DigitalPhone.io last month when his company sponsored our Job Fair in Durham,” commented Rhonda Dillingham NCAPCS’s Executive Director. “We spoke about the Preferred Partners Program, and based on their interest in joining, I contacted two NCAPCS-member charter schools that they’ve served — Arapahoe Charter School and Bethany Community Middle School — and both spoke very highly of their experience with DigitalPhone.io. We’re pleased to include them as a preferred vendor, so they can help our members get the affordable technologies and systems they need to improve school communications and safety, and enhance overall performance and efficiency.”

“We are delighted to be part of the NCAPCS’ Preferred Partners Program,” commented Gary Tomlin, DigitalPhone.io’s VP of Sales. “It is abundantly clear that Rhonda’s focus is on offering the very best to the association’s membership, which is why vendors in the program cannot simply offer pricing discounts and expect to get accepted. They must also demonstrate a dedication to the success, vision and values of charter schools, and we are extremely proud of our commitment and contribution in this area. We look forward a long and rewarding relationship with the NCAPCS and all of their members!”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry(at)DigitalPhone.io.

About DigitalPhone.io

DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education, government and nonprofit organization telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://digitalphone.io.