Thinking of a “DIY” VoIP Phone System for Your Business? Think Again!

Don't DIY a Business VoIP Phone SystemThe strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea.

What does this have to do with VoIP phone systems? It’s this: there are some mass market VoIP vendors in the marketplace that want businesses to think that a DIY VoIP business phone system is easy, smart and cost-effective.

However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is tedious, disappointing and expensive; the latter because within weeks (or sometimes days) of implementation, businesses are forced to call a VoIP Solutions Provider to come to the rescue, and put in place the phone system that they believed they were getting to begin with!

Still not convinced? That’s good: because here at DigitalPhone.io, we deal in facts instead of myths, and believe that an educated customer is the best customer. With this in mind, here are the three reasons why a DIY VoIP Phone System will soon have you sending out an SOS:

1. If something goes wrong, you’ll be on your own — unless you’re willing to pay.

You can completely ignore any service promises that mass market VoIP vendors make, because WHEN (not if!) you have an issue or need to reconfigure your system, you’ll be told that your only option is to purchase a ridiculously expensive maintenance plan, or pay through the nose for a technician to provide on-site service.

However, if you purchase your system from a legitimate VoIP Solutions Provider, then you’ll get exceptional and responsive technical support without paying an extra cent. What’s more, your VoIP phone system will include a managed router, which enables technical experts to perform a wide range of maintenance, troubleshooting and configuration tasks remotely — which means they can be taken care of rapidly; often within minutes or hours of identifying an issue or submitting a request

2. Don’t count on the help resources being all that helpful.

You may have some talented technicians in your business who can solve all kinds of challenges. But even these DIY wizards are going to fly the white flag of surrender when they see what kind of “helpful resources” are in store for them when it comes to dealing with VoIP configurations and issues: outdated FAQs, useless videos, and manuals that are so incomprehensible that they might as well be from IKEA.

On the other end of the spectrum, your in-house IT team won’t face any installation or support burden. Everything is handled by your VoIP Solutions Provider. That means no white flags of surrender (or angry emails saying “if I get one more end user asking me how to set up the auto attendant feature I’m going to go  @#!@*&! crazy!”)

3. Don’t expect to take the shortest path to value.

It goes without saying that you want to start reaping the rewards of your VoIP phone system ASAP, so that you can take the shortest path to value and start generating cost savings and performance gains. But none of this is going to happen with a DIY system, because it’s not a set-it-and-forget-it thing. To get the most value, you need to monitor various metrics, and optimize based on actual system usage. You may also need to resolve issues with your ISP (some ISPs are notorious for exaggerating bandwidth speeds, and a VoIP phone system is going to reveal the truth!).

Fortunately, with a VoIP Solutions Provider, you don’t have to worry about paying more for less, or taking the long and winding road to value and ROI. That’s because they — not you — will take care of all system monitoring, testing and optimization, and make sure that you’re firing on all cylinders.

The Bottom Line

There are times when doing things DIY makes sense. But then there are other times when partnering with experts is the right way to go — and switching to a VoIP phone system definitely applies! We’ll conclude with the sage advice of 19th century social thinker and philanthropist John Ruskin:

“It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that’s all.

When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. 

The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”

To learn more about getting the VoIP phone system that your business wants, needs and EXPECTS from day one, contact the DigitalPhone.io team today. Call us at (336) 560-4400. Your consultation is free!

Why Financial Advisory Firms are Switching to a Business VoIP Phone System

In an article for the New York Times, Craig Pfeiffer, the CEO Money Management Institute which represents the investment advisory solutions industry, observed that: “the financial advice profession is under pressure to continue to move aggressively from a sales- and product-driven focus to a more comprehensive, advice-driven model delivering a personalized, streamlined experience to investors similar to what is happening in other industries.”

As with disruptive shifts in any field — such as legal, healthcare — some financial advisory firms are successfully navigating the client-centric landscape, while others are struggling. And it’s not surprising that many firms that see the future as filled with opportunities to embrace vs. obstacles to avoid have made the switch to VoIP.

Here are the 5 key reasons why financial advisory firms of all sizes — from small boutique operations to large enterprises — have switched to a business VoIP phone system, and their only regret is that they didn’t do it sooner:

Communicate Across Multiple Channels

Unlike conventional phone systems that must run on a separate — and costly to maintain — voice network, a business VoIP phone system leverages an existing data network. As a result, financial advisors can connect with clients through voice, web chat, video chat, and fax. Clients have the freedom and power to choose the communication channel that suits them best.

Re-Inventing Call Transfer

It’s common for clients to call one office to speak with an advisor, only to find out that he or she is at another location. With a conventional phone system, clients in this situation are forced to leave a message and wait for a call back, or hang up and dial the other location (and hope that they don’t continue getting bounced around). But with a business VoIP phone system, clients can be seamlessly transferred to any other location in a matter of seconds. At first glance this may seem like a minor benefit, but make no mistake: it’s a big deal to clients, and over time can give them ample incentive to either stick with an advisory firm or head to a different — and more accessible — competitor.

Greater Responsiveness

Even financial advisory firms with a single location typically have employees roaming across the office throughout the day engaged in meetings, conferences, and so on. A business VoIP phone system supports total mobility by enabling employees to receive and send calls (along with instant messages) using their smartphone. What’s more, outgoing calls display the firm’s Caller ID, not the employee’s personal information.

Data and CRM Integration

Because a VoIP phone system is a truly digital solution, it is fundamentally designed to integrate with other solutions in the environment, such as CRMs, billing software, and so on. As such, financial advisors can immediately access a wealth of client-specific information simply based on the incoming call number, and deliver a more personalized and impressive level of service.

Compliance, Record Keeping and Security

Clients expect and demand that financial advisory firms meet all prevailing compliance, record keeping and security requirements. A business VoIP phone system helps meet the core objective safeguarding all communications with robust enterprise-grade security, and providing options for recording calls and generating a wealth of analytics data for training, quality assurance and auditing purposes.

To learn more about how your financial advisory firm can reap the rewards of a business VoIP phone system — and lead the way on a more client-centric landscape — contact the DigitalPhone.io team today. Your consultation with us is free. Call (336) 560-4400.

Is Your Business Being Held Back by Your Premise-Based PBX Phone System?

A growing number of businesses are saying goodbye to their conventional analog on-premise analog PBX phone system. Here are the key reasons why they’re saying good riddance to a bad system:

  • Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.
  •  No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs.
  •  Lack of scalability: adding new lines to a premise-based system typically mans physically installing them, which is costly and inconvenient. What’s more, if the maximum number of lines are in use, then organizations must purchase another PBX.
  •  Lack of business continuity: a premise-based PBX system functions through a network typology with a single point of failure. As such, when a part of the system fails, the entire system goes offline. It can also be days for a technician to perform on-site repairs.
  •  Lack of support: premise-based PBX system vendors and phone companies typically do not work and play well together — because when something goes wrong, they each start pointing the finger at the other. As a result, organizations are caught in the middle and must broker a solution that fits within the service level agreement (SLA) of both their PBX vendor and the phone company. This is a tedious and time consuming process, and usually one that leads to higher costs (about the only thing that PBX vendors and phone companies agree on is the mandate to tack on fees and sell pricey maintenance agreements).
  •  Limited features: premise-based PBX systems don’t offer the kinds of carrier-class features that today’s organizations need, such as video calling, instant messaging, real-time status information (i.e. the ability to see if colleagues are available), integration with other systems in the environment (e.g. CRM, automated marketing, etc.), and the list goes on.

Ready for a Change?

If your organization is fed up with a limited, restrictive, inflexible and excessively costly premise-based PBX system, then contact the DigitalPhone.io team today. We’ll take you on a live guided tour of our advanced, cost-effective and feature-rich hosted VoIP phone system. Your consultation with us is free, and our experts will gladly answer all of your questions. Our experience is your advantage!

4 Reasons to Choose a Local VoIP Vendor

We all know that all businesses these days need to 4 Reasons to Choose a Local VoIPVendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and choose local.”

Let’s start with the first part of this advice: think global.

What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call analysis, and reporting. And of course, the system must be quick to learn and easy-to-use.

Now for the next part of this advice: choose local.

Choosing a local VoIP vendor – and in this context, local can also be defined as regional (e.g. Midwest, Southeast, etc.) – is vital for 5 key reasons:

1. Pre-Sales Consulting

A local/regional VoIP provider will visit your business on-site – possibly multiple times – to assess your needs, consult with your different user groups (e.g. executive, technical, infosec, operations, etc.), analyze your infrastructure, and provide you with a solution that is custom crafted to fit your needs and align with your budget.

National vendors put the bulk of their resources into sales – not into pre-sales. And so while you may get some videos to watch or brochures to read, you shouldn’t expect someone to physically come on-site. And even in the few instances where this is the case, the person or team that arrives will have their “contract signing” pen at-the-ready, and will do everything they can to seal the deal – not objectively assess your needs.

2. Expert Installation and Configuration

Many businesses that choose “mass market” nationwide VoIP vendors quickly recall the old adage: you get what you pay for. Or in this case, you don’t get what you don’t pay for – because installation and configuration is a tedious, time consuming and complex process that can last for weeks. Quite often, many businesses that head down this path end up paying a consultant to clean up the mess, or they pay their VoIP vendor exorbitant “professional services” fees, which more than offset any cost-savings they hoped to realize.

Thankfully, the above isn’t a risk when choosing a credible local/regional VoIP vendor. That’s because their in-house experts – who understand the technology inside and out – will handle all installation and configuration details. And since they’ll have carefully assessed your needs (per the pre-sales consulting described above), you can look forward to a smooth, streamlined and stress-free experience.

3. 24/7 Responsive Support

The importance of 24/7 responsive support cannot be underestimated – not because you should expect something to go wrong with your VoIP system, but simply because your business isn’t static and fixed: it’s dynamic and evolving.

For example, at some point in the future – and it could be sooner than later – you may need to equip employees with an IP phone that they can use from their home office. Or, you may want to provide your sales reps with mobile apps so they can stay connected while on the road. Or, you may want to launch a remote call center to handle a surge in customer inquiries.

Whatever the scenario, you can be assured that a local/regional VoIP vendor is ready, willing and able to respond. This simply isn’t the case with most large vendors. When you need assistance, they’ll either refer you to a FAQ or some other (useless and confusing) resources, or they’ll sell you a very pricey maintenance package.

4. You’ll pay less than you think.

Many businesses that expected to save big by choosing a nationwide vendor discover that the opposite is true: they’re paying more and getting less than if they went with a local/regional vendor.

This is why nationwide VoIP vendors are popular acquisition targets these days: they’re cash cows. Customers think that they’re saving money and getting a better deal, when this simply isn’t the case. The numbers don’t add up.

The Bottom Line

Thinking globally and acting locally is a critical business paradigm. But when it comes to choosing the right VoIP vendor – which is one that will provide you with the shortest path to value – then it’s all about thinking globally and choosing locally!

To learn more, contact the DigitalPhone.io team today. Your consultation with us is free. Your consultation with us is free. Call (336) 544-4000.

IP Communications Technology

Watch this short video to learn how Yealink is quickly becoming the best digital HD IP-based telephone for businesses around the world. Carolina Digital Phone is proud to be a Partner and Reseller for the entire product line.

Carolina Digital Offers VoIP-based Hosted Bundle for Small Businesses


Our Award-winning business communications bundle includes all this and more:

  • Per user cost per $15/month. Add a modern new IP based telephone for as little as an additional $5/month.
  • Business Class Service with Auto-attendants, Call queues, Follow-me Find-me by extension or an entire company and hundreds of other features never available with a traditional in-house telephone system.
  • Flexible, scalable, hosted business phone system with easy add moves and changes.
  • Conference calling on demand, so you can get all the input you need at one time
  • Never a charge for long distance anywhere in the US and Canada.
  • World-wide calling as low as 2 cents per minute to popular countries like the UK, France, Germany, Brazil, and more than 60 countries.
  • Keep your current telephone number(s) and even get new telephone numbers in new markets to expand your business.
  • Advanced business calling features include: private direct dial numbers, Different ring groups, failover call routing, voicemail-to-email, Fax to email, call transfers to external phones including cell phones, one touch recording of calls, call screening and blocking and hundreds of more features with never an extra charge to turn on, or off a feature.
  • Online web portal for immediate changes to call routing, call handling and customize your phones and services to fit your changing and growing business
  • Easy access to qualified technical support engineers to make simple to the most complex changes
  • Cloud-based telephone service available anywhere you have an internet connection. Makes having remote or home-bound workers give the impression they are in the office representing your business with your outbound callerID name and telephone number
  • With Carolina Digital Phone you can rest that you will always get free upgrades and new features as they are added, again at no additional cost.
  • And it’s all scalable in a heartbeat, without your having to worry about the system equipment in your location(s).

But one of the best things about it? We manage, monitor, and maintain the network for you — in our carrier class data center. All you have to do is use it. And save money every month.

Carolina Digital offers a hosted PBX VOIP phone system that can replace expensive phone systems, installation, handsets, land lines and numbers with a simple, cost-efficient alternative. Carolina Digital Phone provides a powerful phone system, hosted in the cloud, which is available to use on a monthly subscription basis. Each user can use a softphone or handset, which just needs to be plugged into their broadband or office network to allow them to access features such as voicemail, IVR and more, all from their control panel.

VoIP is a means of carrying phone calls and services across digital Internet networks. In terms of basic usage and functionality, VoIP is similar to traditional telephony, and a VoIP-enabled telephone works exactly like a ‘normal’ one. However, VoIP has a number of other advantages, such as cost, ease and future proofing.

When our customers adopts VoIP technology, they have typically been driven by the lower costs of IP telephony over traditional methods – a powerful incentive for most businesses. However, hosted VoIP from Carolina Digital not only brings them lower costs, but also gives them a complete array of other benefits. It is the perfect complement to our hosted desktop service, giving you comprehensive access to an affordable, mobile, scalable, state-of-the-art business infrastructure on demand.

Now you can cut your current phone bill in half and have the high-quality service and features previously only available to Fortune 500 companies. Get the complete business phone system that delivers outrageously affordable, incredibly advanced business phone service right over your Internet connection.

How? You might ask. With Carolina Digital voice over IP phone service – available wherever there’s an Internet connection

Carolina Digital Phone delivers IP-based Fortune-500 PBX features with Polycom or Yealink phones as your only hardware investment. No other equipment or software is needed. Companies of any size to achieve a great business phone system with a full suite of PBX features offered. Moreover, communication through hosted VoIP enables mobile workers to stay in touch while working from remote locations.

 Call now to speak to a solutions expert Or Click HERE to get a Quick Quote.
You have have your phones and service up and running in under 2 business days!
Toll Free 855.200.0311 or local in Greensboro, NC 336.544.4000

Business Owners find Finacial Relief with VoIP Hosted PBX Telephone Systems


In Greensboro, North Carolina you can get a VOIP Hosted PBX Internet telephone service that is state-of-the-art technology for your business. Hosted PBX VoIP internet phone services allows you to keep your local Winston-Salem number. And new numbers anywhere in North Carolina are available for immediate activation. Now available at a great savings for any size business. Our broadband VoIP (Voice over internet protocol) is instant, reliable, and there for you considering the calling features you have appreciated previously. Hosted PBX VoIP plans in North Carolina are available at a great value and will save your business a lot. Call us right now (336) 714-4500 and we shall show you exactly why so many of your respective businesses are switching to hosted PBX platform.

Carolina Digital Phone is a locally owned hosted PBX provider of high quality VoIP services. IP-based, broadband telephone service delivers the excellent advantage of not requiring other lines or wire being hooked up directly. You already have high-speed internet access, now you can harness that power with a hosted PBX system.

Looking for A Reason to Swap your Old PBX for a VOIP Hosted PBX — How About Eight Great Reasons!


1. Lower CAPEX Costs: Buying a traditional phone system is like buying a new car, it significantly depreciates the day you place it in service. Plus, you own a piece of equipment that you’ll have to one day replace. You can put that money to better use by spending less up- front by intstalling a VoIP Hosted PBX system.

2. A VoIP Hosted PBX is Dynamically Scalable: Up-size and Down-size on the fly. VoIP Hosted PBX Service lets you buy the exact number of users you need right now – later you can add users when you actually need them. This helps preserve capital in comparison to guessing what size PBX system you need to buy today to support the number of users you think you’ll have in 3 – 5 years.

3. A VoIP PBX Significantly Reduces Depreciation Losses: Traditional PBX systems depreciate almost 70% the day you take them out of their box. With a VoIP Hosted phone service, you won’t have to worry about depreciation since you’re not purchasing equipment.

4. A VoIp Hosted PBX is Cheaper, Easier to Maintain and Update: Moves, Add’s and Changes no longer require on-site changes to your phone system. Most VoIP Hosted PBXs can be remotely configured by the vendor, thus the flexibility to add, change, delete or move users within hours. Your expenses will be reduced by eliminating costly monthly maintenance contracts or the high labor cost required to have a tech onsite for every change you need.

5. A VoIP Hosted PBX Uses Non-Proprietary Components: When you buy a traditional PBX phone system, you’re locking your company into a long term commitment to a proprietary architecture that may or may not keep pace with technological changes. Bottom line, you are betting your company’s future that the proprietary technology will remain compatible with evolving industry standards. In the future, there’s a good chance with a traditional PBX you’ll be at the manufacturer’s mercy for repair and expansion since only their parts will work with your purchase. Make sure your VoIP Hosted PBX system works with multiple phone manufacturers. So if you decide to move to a different system, a forklift upgrade won’t be necessary.

6. A VoIP System Eliminates Technology Obsolescence: Since you’re not purchasing a phone system, you don’t have to worry about the equipment becoming obsolete. Updates and new features are automatically available to you with Hosted PBX service.

7. Disaster Recovery/ Emergency Protection: A hosted PBX product will protect your company’s calling infrastructure the same way you protect your website and email – with specialized, secure off-site hosting. Make sure if you are considering a VoIP hosted PBX that the vendor provide security and redundancy so you don’t have to worry about the physical requirements and support of your phone system.

8. Improved Features for Improved Productivity: Most enterprise VoIP Hosted Voice service providers include advanced calling features that are not available with traditional phone systems. Features that will improve the way you control your calling, like Visual Voicemail, unique DID’s, Find-Me/Follow-Me, Click-to-Call and Outlook Integration.

Business Voip Requires Reliable Internet Service

Looking for a way to decrease your phone service costs for your small business? Business voip may be the answer you’re looking for. Compared to a traditional pbx phone system and using business voip, business voip can save you money with upfront phone system equipment costs as well as individual phone call costs.

Instead of paying upfront for your business phone system equipment business voip services offer hosted pbx which means you don’t have to make that initial phone system equipment investment. Your business voip provider will already have the phone system equipment and you can access your assigned phone system via internet through your hosted pbx business voip provider services. Using a business voip provider’s hosted pbx services is usually ideal for the small business who would rather make small monthly payments for the business voip phone service rather than paying for the phone service and the phone system equipment. Hosted pbx also saves space and resources for the small business. When using business voip provider’s hosted pbx system, a small business doesn’t have to have a special room or space for their pbx phone system nor does the small business have to pay an extra employee to update and maintain their pbx phone system.

Business voip saves on phone equipment expenses as well. A regular laptop or computer today can use make and receive a phone call using business voip because all the computer needs is internet service and a microphone and speaker. An advantage to business voip phone calls using computers is also making video phone calls. A business can make conference calls using business voip and at the same time help business employees talk face-to-face on the computer via camera. This saves costs on business travel as well. Business voip conference calls allows you to put a face to a voice over the business voip phone call without flying a person out to the other business location.

Business voip isn’t only ideal for the small business, but it benefits a large business also. However, when a large business uses business voip for a call center, for example, that business must ensure that their internet service and bandwidth will be able to handle the amount of internet use for simultaneous multiple phone calls.

If you are considering business voip, having a quality phone call goes hand-in-hand with having quality internet service. Because business voip sends and receives phone call data digitally over the internet, having enough bandwidth and a reliable internet service is vital to a quality business voip service. You can have the best and highest quality business voip service, but without a reliable internet service, your business voip service won’t matter. With irregular internet service voip phone calls can be disconnected or full of static. Business voip runs on the internet, so without internet you’re without phone service and a phone system. No internet? No phone calls.

Without the required bandwidth for business voip, your phone calls can also be choppy and full of static because digital data for the phone call won’t be sent and received as it should. As your business voip provider what the internet requirements are for their business voip phone service to run at top quality. Business Voip Requires Reliable Internet Service

Business voip isn’t only ideal for the small business, but it benefits a large business also. However, when a large business uses business voip for a call center, for example, that business…. Learn more at business voip and unlimited.