Why the You Are Better with a Business Phone System in the Cloud

Affordable Cloud Hosted PBX for Businesses

Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and bounds in recent times, making things easier and delivering quicker results to people. VOIP hosted phone systems have a lot of benefits in comparison to the traditional hard line phone systems. Cloud Hosted PBX is shaking up the On-Premise PBX arena. It provides a definitive replacement solution. Here are six reasons that stand-out to embrace a cloud-based PBX for your business:

1. “Outdated” Does Not Exist in the Cloud


There are big problems businesses face with on-premise PBX system. First of all, a significant problem is maintaining equipment and eventually replacing outdated devices. A cloud hosted PBX is the perfect solution to having an on-premise PBX. A virtual PBX from Carolina Digital Phone gets updates and maintenance seamlessly in the cloud. This keeps productivity on track and hence employee moral high. With this solution there is no risk of fire, theft, electrical surge damage, or vandalism. We monitor what new PBX features become relevant for businesses. We easily integrate these features into our Cloud Hosted PBX platform. This prevents our Cloud Hosted PBX from becoming irrelevant and as a result obsolete.

2. Flexibility & Versatility in the Cloud

Another feature of Cloud Hosted PBX is its versatility. With our platform you are able to create and remove extensions in real time. Managing the entire hosted PBX occurs through a web portal that is accessible from anywhere. The portal is operated and controlled by you or our technical specialists and we’re always just a phone call away.

3. Integration with Apple iPhone and Android Phones

Another feature of Cloud Hosted PBX Carolina DIgital Phone offers at no additional cost Smartphone integration. You can now answer phone cal;ls routed to your desk phone or direct dial number from your smartphone using Carolina DIgital Phone’s Smartphone application. Easily view calls, voicemails with text translation and even make calls from your smartphone using the caller id number of your office phone easily.

4. Disaster Recovery in the Cloud

Since Hosted PBX is residing in the Cloud, Disaster Recovery is a breeze. From the Web Portal, call rerouting occurs immediately. We program multiple gateways for optimum redundancy with seamless failover in the case of upstream provider network outages.

5. Local Pre-Sales Support

A local/regional VoIP provider will visit your business on-site — possibly multiple times — to assess your needs, consult with your different user groups (e.g. executive, technical, infosec, operations, etc.), analyze your infrastructure, and provide you with a solution that is custom crafted to fit your needs and align with your budget. National vendors put the bulk of their resources into sales — not into pre-sales. And so while you may get some videos to watch or brochures to read, you shouldn’t expect someone to physically come on-site. And even in the few instances where this is the case, the person or team that arrives will have their “contract signing” pen at-the-ready, and will do everything they can to seal the deal — not objectively assess your needs.

6. Expert Installation and Configuration

Many businesses that choose “mass market” nationwide VoIP vendors quickly recall the old addage: “you get what you pay for”. Or in this case, you don’t get what you don’t pay for — because installation and configuration is a tedious, time consuming and complex process that can last for weeks. Quite often, many businesses that head down this path end up paying a consultant to clean up the mess, or they pay their VoIP vendor exorbitant “professional services” fees, which more than offset any cost-savings they hoped to realize. Thankfully, the above isn’t a risk when choosing a credible local/regional VoIP vendor. That’s because their in-house experts — who understand the technology inside and out — will handle all installation and configuration details. And since they’ll have carefully assessed your needs (per the pre-sales consulting described above), you can look forward to a smooth, streamlined and stress-free experience.

Cloud-based Telephone Services for Businesses

Our national footprint, geo-redundant cloud-based service makes managing your business easier, more efficient, and more cost-effective. We replace your bulky, expensive and outdated on-premise phone equipment with an advanced, scalable and feature-rich cloud-based PBX that seamlessly connects your team — whether they are located in the same office or in remote locations. We also enhance your customer communications with solutions like customized auto-attendants, call queues, call groups and more. Plus, we integrate all of your desk phones and smartphones on the system, and give you the power to easily manage everything through your web browser or mobile app.

About Carolina Digital Phone:

Carolina Digital Phone is a local North Carolina based pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey setup including dial tone and VoIP phones to automated call answering and routing solutions that work with existing landlines, cell phones or VoIP phones. Learn more at CarolinaDigitalPhone.com


Carolina Digital Phone, Inc.
301 S Elm Street, Suite 601
Greensboro, North Carolina 27401
(336) 544-4000